Any damage or loss incurred in transit is the responsibility of the courier. Please follow these procedures:

1. Please inspect all packages immediately with the Carrier present. Make note of any shortages or damage. Claim with your Carrier.
2. Retain the merchandise and all packing materials for inspection by the Carrier.
3. Notify Special•T Customer Service team within 5 days of receipt of shipment.

1. INSPECT UPON ARRIVAL
Any external evidence of loss or damage must be noted on the freight bill or receipt at the time of delivery and signed by both the receiver and the carrier’s agent.

2. INSPECT FOR CONCEALED DAMAGE
Concealed loss or damage means loss or damage that does not become apparent until the merchandise has been unpacked. Even if the carton does not show external damage, the contents may be damaged in transit due to rough handling.

CONCEALED DAMAGE CLAIMS MUST
BE REPORTED TO SPECIAL-T WITHIN
5 BUSINESS DAYS

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FREIGHT DAMAGE WILL COST YOU IF YOU DO NOT…  

•  Note any freight damage or shortages on delivery receipt at time of delivery. 
•  Refuse badly damaged or altered shipments.  

What should you do to avoid freight claim problems?

• Have a company representative on site for direct shipments
• Carefully examine each carton for visible damage
• Verify count

What to do after you discover hidden freight damage:

• Take pictures of damaged product
• Call carrier to report damage and schedule inspection
• Retain damaged items and packaging at original receiving location undesturbed, unaltered and unused

 If damage is noted on delivery receipt, Special-T will assist in the filing of claims, and will arrange for replacement products ASAP.    

Special-T IS NOT responsible for concealed damage or shipments that have not followed these simple procedures.